Privacy Policy

Last updated: March 30, 2026

Ocean Tel Group ("we", "our", or "us"), trading as EasySIM, operates the EasySIM mobile application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our app.

Information We Collect

We may collect the following types of information:

• Account Information: Name, email address, phone number when you create an account.
• Payment Information: Payment details processed securely through third-party payment processors (Stripe). We do not store your full credit card details.
• Device Information: Device type, operating system, unique device identifiers, and mobile network information.
• Usage Data: App usage statistics, eSIM activation data, data consumption metrics, and VPN connection logs (connection times, bandwidth usage).
• Camera: Only used for QR code scanning to activate eSIM plans. Images are not stored or transmitted.
• Contacts: Only accessed if you choose to share or refer friends. Contact data is not uploaded to our servers.

How We Use Your Information

• To provide and maintain our eSIM and VPN services
• To process transactions and manage your account
• To send service-related notifications (order confirmations, plan activations)
• To monitor and improve app performance and user experience
• To comply with legal obligations

VPN Service

Our app includes a VPN (Virtual Private Network) feature powered by WireGuard. When using the VPN:

• Your internet traffic is encrypted and routed through our servers
• We log connection timestamps and bandwidth usage for service management
• We do not log, monitor, or store the content of your internet traffic
• We do not sell or share your browsing activity with third parties

Data Sharing

We do not sell your personal information. We may share data with:

• eSIM Providers: Necessary information to activate and manage your eSIM plans
• Payment Processors: Stripe, for secure payment processing
• Service Providers: Cloud hosting and infrastructure providers who help us operate the service
• Legal Requirements: When required by law or to protect our rights

Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption in transit and at rest, secure server infrastructure, and access controls.

Data Retention

We retain your personal data only as long as necessary to provide our services and fulfill the purposes described in this policy. Account data is retained while your account is active. VPN connection logs are retained for up to 30 days.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

Children

Our service is not directed to children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us at:

• Email: support@ocean-tel.uk
• Website: https://love.easysim.ai